This document describes how Providence Automations collects, uses, and protects your personal information when you use our AI agent setup and managed automation services. This policy complies with Google OAuth verification requirements.
1. Information We Collect
We only collect information necessary to deliver our services:
- Account information: name, email address, organization details
- Authentication data: Google OAuth profile data that you explicitly grant access to
- Service usage data: configuration settings, automation execution logs, performance metrics
- Communication records: support tickets and correspondence with our team
2. How We Use Your Information
Your data is used exclusively for:
- Operating and maintaining our automation services
- Authenticating your access to connected platforms
- Providing customer support and service updates
- Improving service reliability and features
- Complying with legal obligations
3. Google API Data Usage
When you connect Google services via OAuth:
- We only access the specific scopes you approve during authentication
- We never store your Google account password
- Access tokens are encrypted at rest and only used for executing your configured automations
- We do not read, store, or share your personal email content, calendar data, or files unless explicitly required for the automation workflows you set up
- All Google API data usage follows Google's API Services User Data Policy
4. Data Sharing
We do not sell, rent, or trade your personal information. Your data is only shared with:
- Third-party service providers that you explicitly connect and authorize
- Infrastructure providers required to operate our service (all bound by confidentiality agreements)
- Legal authorities only when required by valid law enforcement requests
5. Data Security
- All data is encrypted at rest using AES-256 encryption
- All communications use TLS 1.3 encryption
- Access to customer data is restricted to authorized staff only for support purposes
- We perform regular security audits and vulnerability testing
6. Your Rights
You may at any time:
- Request access to all personal data we hold about you
- Request correction or deletion of your data
- Revoke API access permissions via your Google account settings
- Request export of your automation configuration data
- Close your account and permanently delete all associated data
7. Cookies
We use only essential cookies required for authentication and session management. We do not use tracking cookies, advertising cookies, or third-party analytics.
8. Contact Information
For privacy concerns or data requests, please contact us using the details above. We will respond to all valid requests within 7 business days.